Faq

FAQs - Xase Case

Frequently Asked Questions

Orders & Returns

Can I modify my order after payment?

Orders are processed immediately after payment confirmation. For urgent modifications:

  • Contact support@xasecase.com within 30 minutes
  • Include "URGENT ORDER MODIFICATION" in subject
  • Provide order number and requested changes

What is your return policy?

30-Day Hassle-Free Returns:

Return TypeConditionsProcessing Time
Defective ProductsFree return shipping1-3 business days
Non-DefectiveCustomer pays return shipping3-5 business days

Exclusions: Customized products | Used items | Final sale items

Shipping & Tracking

Do I need to be present for delivery?

Signature required deliveries:

  • First attempt: Direct delivery with signature
  • Second attempt: Secure local collection point
  • Reschedule via courier portal

Military/APO Address Shipping

Current restrictions and alternatives:

  • ❌ Cannot ship directly to APO/FPO addresses
  • ✅ Recommended solution: Use stateside forwarding service

Customs Clearance Process

ScenarioRequired ActionAvg. Delay
Standard InspectionNone2-3 business days
Document RequestEmail submission5-7 business days
Special ReviewCustoms broker contact10-14 business days

Warranty Services

What does the warranty cover?

24-Month Limited Warranty Includes:

  • Material defects (cracking/peeling)
  • Manufacturing flaws
  • Functional failures

Excludes: Cosmetic damage | Liquid damage | Unauthorized modifications

International Support

Supported Countries

We ship to 150+ countries including:

  • United States
  • European Union
  • United Kingdom
  • Australia
  • Japan
  • Canada

Full list: View Supported Countries