Billing & Payment

Order & Payment Policy - Xase Case

Order & Payment Policy

Effective: March 1, 2025

Accepted Payment Methods

Method Processing Time Security Features
VISA/Mastercard/Amex Instant Authorization 3D Secure 2.0
PayPal 1-2 Business Days Tokenization
Apple Pay Real-time Processing Biometric Authentication

Three-Stage Verification Process

Stage 1

Instant Pre-Check

  • Real-time funds availability check
  • Basic fraud pattern detection
  • Address Verification System (AVS)
Stage 2

Bank Verification

  • Issuer bank authorization
  • 3D Secure authentication
  • Transaction risk scoring
Stage 3

Final Clearance

  • Shipping validation
  • Device fingerprint analysis
  • Manual review escalation
Verification Support: verification@xasecase.com

Order Management

Action Time Window Contact Method
Modification 5 minutes support@xasecase.com



Custom Orders Non-cancelable See Custom Products Policy

Payment Support

Common Issues

  • Billing address mismatch
  • CVV verification failure
  • Expired payment method

Resolution Process

  1. Check payment details accuracy
  2. Contact issuing bank
  3. Escalate to Payment Support Team

© 2025 Xase Case. All rights reserved.

Policy ID: XC-RP-2025v3 | Valid through: December 31, 2025