Limited Warranty

XASECASE Limited Warranty Terms & Conditions

1. Warranty Coverage

Covered Products: All phone/earphone cases sold through official XASECASE channels

This Limited Warranty does NOT apply to the following products:

• Free and/or promotional XASECASE products (reviews, videos, etc.)
• Products not manufactured by XASECASE 
• Discontinued XASECASE products

What does this Limited Warranty cover?

This Limited Warranty covers any defects (see below) in material or workmanship during the Warranty Period. During the Warranty Period, XASECASE reserves the right to replace, at no charge, the product that proves defective because of material defects or workmanship. Please note that the warranty is non-transferable and only applies to the original end purchaser.

What will we do?

XASECASE will replace the product at no charge, with a brand new product for the same model.

How long does the coverage last?

The Limited Warranty period for XASECASE products is two (2) years starting from the day of arrival. The warranty will be voided when the product is phased out of production.

What is NOT covered by this Limited Warranty?

This Limited Warranty does not cover any problem that is caused by / originates from:  

1. Installation failures
2. Improper use/mishandling of the product
3. Normal wear and tear (e.g. dents, scratches, fading, paint chips, etc.)
4. Accidental damages (including dropped products)
5. Damages caused by cleaning, disassembly, or modifications
6. Damages resulting from abuse, fire and/or natural causes
7. Theft/lost products or parts

What to do?

To obtain this warranty service, you MUST first contact us at service@xasecase.com with a valid proof of purchase AND photos or videos to determine the problem and the most appropriate solution for you. Please note we do not accept unannounced returned damaged products.

XASECASE reserves the right at any time, in its sole discretion, without liability to you or any third party to modify, suspend or terminate the warranty.