Xase Case Product Warranty Policy

I. Core Warranty Terms

1. Warranty Coverage

Covered Products: All phone/earphone cases sold through official Xase Case channels

Warranty Period:

• Standard products: 12 months (from shipment date)
• Limited editions: 6 months

Covered Issues:

• ✅ Material defects (cracking/adhesive failure)
• ✅ Manufacturing flaws
• ✅ Functional failures (e.g., magnetic attachment failure)

⚠️ Return shipping responsibility: Customers bear return shipping costs for all warranty replacements

2. Non-Covered Cases

• 🚫 Physical damage (drops/crushing deformation)
• 🚫 Liquid ingress corrosion
• 🚫 Unauthorized modifications/repairs
• 🚫 Surface wear from normal use
• 🚫 Non-official purchases with unverifiable proof

II. Warranty Service Process

Standard Service

Express Service

• Fee: $35/order (DHL Express)
• Select "Express Replacement" during application
• Delivery: 1-3 business days

III. Special Cases

1. Third-Party Purchases

Required Documents:

• ① Original retailer-stamped invoice (PDF/photo)
• ② Clear product serial number photo
• ③ Defect close-up video

Special Terms:

• Customer pays both-way shipping
• International returns bear full customs/VAT costs

2. International Customers

• EU: Self-declared VAT payment
• Other regions: Recipient pays applicable duties
• Declared value: Full product price
• Tracking: YunExpress Global

3. Military Addresses

• ⚠️ No direct APO/FPO shipping
• ✅ Solutions:
  • Use US mainland forwarding address
  • Contact military@xasecase.com

IV. Legal Provisions

1. Consumer Rights

• EU: 14-day return right (GDPR Article 17)
• Dispute resolution: EU ODR Platform

2. Liability Limits

• Customers bear customs detention/return losses
• Maximum dispute compensation: 70% of product price

3. Policy Updates

• Major changes announced 30 days in advance
• Current version valid until Dec 31, 2025

Warranty Support

• 📧 warranty@xasecase.com
• ✉️ Email subject format: "Warranty Claim - Last 4 Order Digits"
• Urgent Service: Mark emails "URGENT" (4-hour response)

• Note: Phone support discontinued - email only

© 2025 Xase Case. All rights reserved.

Policy ID: WARR-2025v3 | Valid through: December 31, 2025