Contact us

1.I have an issue with my order, what can I do?


Is something not quite right with your order? Don’t worry, our Plank Ateliers team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly, we request you include photos so we can help identify what has happened.


2.How do I provide feedback?

We always strive to be the best so we love hearing your thoughts. We also love hearing your cool stories, as it warms our hearts to see our products being so well-loved out in the big wide world. Should you have any feedback for us, please feel free to email us at support@xasecase.com

3.Where are you located?


We are an China company operating as an online store from multiple warehouses across the CHN, Europe, and US. The shipping location depends on product availability. Generally, most of our products are shipped from warehouses within the CHN.

Our distribution approach ensures efficient service and timely deliveries, allowing us to offer various products to meet diverse preferences. Should you have further inquiries, please get in touch with our customer support team at support@xasecase.com. We're here to assist you!